Terms and conditions

Definitions

Contractor, BC Verhuizingen or “we” refers in these general terms and conditions to the company BC Verhuizingen B.V., established in Amsterdam.

Client refers to both the client themselves, as well as any representatives of the client, the contact person designated on behalf of the client, as well as the organization for which the client requests or books services. This designated person also bears responsibility for payment and has similar or related duties, powers and responsibilities as the client.

General terms and conditions – BC Verhuizingen

1. 1. It is the responsibility of the client to ensure access to the hoisting beam when hoisting is required.
   2. Hoisting is always at the client’s own risk.
   3. All costs resulting from damage during hoisting are at the client’s expense. Please note, however, that your household goods are insured when using moving lifts.
   4. Unless our Full-Service is used, the client’s household goods must be packed in a transport-ready manner.
   5. The client ensures that the contents of moving boxes are packed such that loose items cannot damage each other. Drawers and doors must be secured, and fragile items must be sufficiently protected.
   6. The client must provide sufficient parking space for the moving vans and trailers. If you have reserved a parking spot, it remains your responsibility to pay any parking fees.
   7. Applying for an exemption is the responsibility of the client, unless otherwise agreed with the contractor. If no exemption has been applied for, any costs thereof will be borne by the client.
   8. The client, or the designated contact person, must have sufficient payment options available to pay the full fee for the move. The client also bears full responsibility for directing the movers if necessary.
   9. The presence of the client throughout the entire move is required to ensure the safety of the goods. Items of extreme value must remain in the client’s possession at all times.
   10. At wind speeds exceeding 60 km/h or other dangerous weather conditions, the contractor reserves the right to reschedule the move to another date.
   11. All boxes must be properly sealed, cabinet doors must be locked, and loose shelves must be removed to prevent damage during transport, except with Full-Service.
   12. Valuables such as jewelry and money must remain under the supervision of the client at all times.
   13. The client must report the disassembly and assembly of furniture in advance, and this is always at the client’s own risk.
   14. Deviations from these general terms and conditions are only binding if confirmed in writing by the contractor before the start of the move.
   15. The client ensures access to the moving hook.
   16. The client ensures free passage for all household goods to be moved at all addresses visited by the contractor on behalf of the client.
   17. Address changes must be reported to the contractor before the move via the request form or in writing. Price and time estimates are not valid if the contractor visits unknown addresses, and the client accepts all financial consequences thereof.
   18. Stairwells, including landings, must be completely clear before the start of the move.
   19. For the use of the moving lift, frames must be clear and windows must be able to open fully. If this is not the case, the client accepts liability for any damage to frames and/or windows.
   20. When using or ordering a moving lift, the client agrees to the placement of the lift against the building. If the client does not allow the contractor to inspect the situation, the contractor is not responsible for any damage to the building.
   21. Report in writing before the move if the contractor needs to (dis)assemble windows.
   22. Disassembly of windows and/or doors is always at the client’s own risk.
   23. The contractor reserves the right to refuse an assignment without giving reasons.
   24. Payment must be made immediately after the move by bank transfer or cash, unless otherwise agreed.
   25. Companies may pay by invoice in consultation with the contractor, provided the contractor receives a Chamber of Commerce extract and a copy of the ID of the client or authorized representative in advance.
   26. A minimum of 3 hours will be charged for each move. Outside Amsterdam, charges apply until return to the contractor’s business location.
   27. If an item has an above-average value, such as valuable artworks, designer furniture, or heirlooms, this must be reported in writing prior to the move. If this is not done, the transport of such items is automatically carried out at the client’s own risk, and the contractor accepts no liability.
   28. Sufficient manpower must be available during the move, including at least one skilled mover.
   29. Heavy objects, such as jacuzzis, pianos and washing machines, must be moved professionally with sufficient manpower.
   30. The contractor has the right to bring in additional help if there is a shortage of manpower and/or materials. The costs thereof are always at the client’s expense.
   31. In the event of damage to an insured item as a result of a covered risk, the compensation from the insurers will not exceed the repair or restoration costs of the damaged items as stated in the expert report. Any depreciation after repair or restoration is excluded from the insurance.
   32. If the insured items form a pair or series, the value of each item is calculated by dividing the total value by the number of items in the pair or series.
   33. If legal proceedings are necessary to collect a claim, all costs of the legal proceedings are at the client’s expense. This includes bailiff fees, court fees, attorney fees and other related costs.
   34. In the event of damage during the move, the client must specify the damage in the presence of the movers and have it established in writing. This damage must then be confirmed with a signature to be legally valid. Please note that liability expires after the movers have left.
   35. Household goods placed in the moving van, unloaded or lifted by someone other than an employee of the contractor are not insured. The same applies to household goods not placed on or removed from the moving lift by an employee of the contractor.
   36. The use of the moving lift is charged for the duration of the job, with a minimum of 2 hours, unless the contractor explicitly states otherwise.
   37. The contractor cannot be held liable for loss or theft of the client’s goods.
   38. Before legal steps are taken, the debtor must receive at least one written payment demand from the collection agency, unless there are urgent circumstances requiring immediate legal action.
   39. The client may under no circumstances apply set-off. The invoice must be paid at all times, regardless of whether damage has occurred. Any damage must be settled afterwards.
   40. Any damage during the move must be reported in writing to the contractor in the presence of the movers. This report must be received by the contractor no later than 5 working days after the move. Working days are Monday through Friday.
   41. This written damage report is separate from any damage assessment during the move. If the damage report is not received within the set deadline, the client must demonstrate that force majeure prevented earlier compliance.
   42. If the client has not reported their damage or complaint within the set deadline, all their rights and claims regarding what was reported or could have been reported within that period shall lapse, as previously stated.
   43. The contractor reserves the right to terminate the agreement without any compensation in the event of force majeure, strikes, lockdowns, fire, war, mobilization, flooding, other natural disasters and other causes of delay or external factors that make the move impossible, regardless of the moving company’s will.
   44. Both parties are obligated to maintain confidentiality regarding all confidential information shared within the context of the agreement. Information is considered confidential if it is designated as such or follows from the nature of the information. Confidential information may only be used for the purpose for which it was provided.
   45. If the contractor is required by a legal provision or court ruling to disclose confidential information, the contractor is not obligated to pay damages and the client has no right to dissolve the agreement, insofar as this concerns the contractor.
   46. Small items, such as lamps, pots, etc., must be packed in advance in closed boxes (except with Full-Service). If this is not the case, movers may refuse to move these items, or transport will be carried out at the client’s own risk.
   47. If one or more provisions in these general terms and conditions are null and void or invalid, the remaining provisions remain fully in force. Parties will agree on new provisions to replace the null and void or invalid provisions, maintaining the purpose and intent of the original provision.
   48. Moving items heavier than 100 kg is always at the client’s own risk. Moving such heavy household goods must be reported in writing to the contractor before the start of the move and must be carried out with at least 3 movers.
   49. Electronic devices must be transported in their original packaging. If this is not the case, movers may refuse to move them, or transport will be at the client’s own risk.
   50. Natural stone items must be reported in writing to the contractor prior to the move, specifying dimensions, weight and type of natural stone. If there has not been complete communication regarding the item in question, transport is at the client’s own risk. Natural stone items must always be transported in custom-made crating.
   51. The client is responsible for correctly securing and disconnecting the washing machine and dryer. If this is not done, the contractor is not liable for any damage to the appliances or the property, including any consequential damage.
   52. The price and time estimate provided by the contractor is based on the information provided by the client via the request form. By accepting the price and time estimate, these General Terms and Conditions automatically take effect, and this also serves as confirmation of the presence of an authorized person during the move.
   53. Additions and changes can only be requested in writing and must be confirmed in writing by the contractor before the start of the move. If the moving situation or information deviates from what was provided, this does not constitute grounds for complaints or compensation. The invoice must be paid in all cases.
   54. Mattresses (as well as all household goods, except with Full-Service moves) must be packed in advance if they are not to get dirty. If this is not done, transport will always be at the client’s own risk.
   55. The contractor is not liable for any damage resulting from errors in software or other computer programs used by the contractor, unless the contractor can recover this damage from the supplier of the relevant software or computer programs.
   56. The client is not responsible for any vegetation that may impede the move, such as tall hedges or large trees. The contractor does not prune such vegetation. If vegetation impedes the move, the contractor reserves the right to reschedule the move and/or bring in additional manpower/materials. The costs thereof are at the client’s expense.
   57. If there is a large garden or gallery, the client must inform the contractor. If this causes delay, the costs of the already present movers and/or any additionally required services/materials will be charged. The client is responsible for any delays caused by incorrect information provided by the previous/current/next client.
   58. The contractor reserves the right to modify the schedule in exceptional circumstances to ensure a smooth process. The contractor will notify the client of changes before they occur.
   59. If the move takes place before 8:00 AM, after 10:00 PM, on public holidays, or after 12 working hours, the contractor reserves the right to charge an additional fee of up to 100% of the original costs.
   60. If the client does not pay within the set payment deadline, the contractor will hand over the claim for collection. All costs arising from this are at the client’s expense and are calculated as follows.
   61. In the event of unforeseen circumstances whereby the rope and pulley, lift or other materials cannot be placed or other services cannot be performed, the contractor may charge additional costs. Waiting times of the already present movers and materials will also be charged.
   62. Delays may occur as a result of overrunning previous moves, traffic issues, bad weather and incorrect information from the previous/current/next client. These circumstances do not constitute grounds for claims.
   63. If payment on the day of the move is not made, we reserve the right to charge an additional 20% on top of the total invoice amount.
   64. In the event of refusal to pay, default interest and court costs will be passed on to you.
   65. Damage caused by rust, oxidation, or water damage as a result of weather conditions or other external factors is not covered by our liability.
   66. The standard procedure always includes 2 skilled movers. If, at the explicit request of the client, only 1 skilled mover is present during a move, any damage suffered, caused by our employee or third parties, is not covered by our liability.
   67. Cancellation of the move must be reported in writing at least 10 working days in advance and confirmed by telephone. Otherwise, 25% of the quotation amount will be charged. For cancellation within 5 working days this is 50%, and for cancellation within 2 working days 100% of the total quotation amount.
   68. If the client decides to reschedule the move 5 working days before commencement, we will charge a rescheduling fee of €150. However, this only applies to rescheduling. If the move is cancelled after rescheduling, 100% of the quotation amount remains due.
   69. In the event of problems or complaints, we ask you not to engage in discussion with the movers, but to contact our head office directly via 0203695756.
   70. Our movers are not authorized to make commitments. All commitments can only be made by management at the office and are always confirmed in writing.
   71. Waiting times caused by incorrectly parked vehicles are not our responsibility, and the costs for waiting time are always at the client’s expense.
   72. The excess in case of damage amounts to €500 and will always be charged to the client.
   73. We are insured up to an amount of €23,000, provided that the guidelines in these General terms and conditions and the guidelines of our insurer have been fully and correctly complied with by the client as agreed prior to the move.
   74. The client is responsible for protecting internal elevators, wall sections, floor sections, and all passages through/over which household goods are moved, as well as wooden and stone floors.
   75. Damage to internal elevators, wall sections and floor sections is always the responsibility of the client.
   76. Our movers have a best-efforts obligation towards the client, not a results obligation.
   77. We are not liable for damage caused by incorrect or incomplete information and/or defective materials provided by the client, including moving boxes in poor condition.
   78. We exclude liability, unless it can be proven that damage was caused by intent and/or gross negligence on our part.
   79. We accept no liability for consequential damage, loss of profits, missed savings, or business interruption of the client.
   80. If it must be designated who is present on behalf of the client during the move, this person must bear full responsibility and make payment upon completion.
   81. We accept no liability towards parties other than the client and are indemnified against financial claims from third parties.
   82. Our liability for material or physical damage, caused to or by the client or their helpers, is excluded.
   83. Damage to aquariums, animals, plants, paintings, stairwells and waterbeds falls outside our liability.
   84. A maximum of 20% of the load per vehicle may consist of fragile material. Mechanical, electrical and electronic malfunctions without an external cause are excluded from liability.
   85. Our movers have the right to take breaks during the move without charging additional costs.
   86. Transport of pots of soil/plants, or items whose safety cannot be guaranteed, as determined by our movers, is at the client’s own risk.
   87. In the event of late payment, penalty percentages may be applied according to the table below. The scale is legally established:
       1. 15% on the first €2,500
       2. 10% on the next €2,500
       3. 5% on the next €5,000
       4. 1% on the next €190,000
          (with a minimum of €40 collection costs)
   88. Alle (de)montagewerkzaamheden worden uitgevoerd door onze verhuizer, tenzij anders vermeld. De kosten voor extra personeel bedragen €35 per uur exclusief BTW.
   89. If (dis)assembly work has not been indicated in advance, any waiting times of already present personnel and/or hired materials will be charged to the client.
   90. Household goods and/or furniture older than 10 years are not covered by our liability. The condition of household goods cannot be guaranteed after 10 years.
   91. If the contractor agrees to payment by invoice, the client must provide the correct invoice information in a timely manner. We are not obligated to make changes to the invoice if this information is not provided on time.
   92. The client is responsible for packing and protecting household goods in a transport-ready manner against scratch and impact damage. Sensitive parts of the household goods must be protected prior to the move.
   93. The contractor is not liable for damage to cargo or premises when the cargo has not been presented in a transport-ready condition.

By booking your move, you automatically agree to our general terms and conditions as stated above.